Frequently Asked Questions

No. Bookings made by agencies on behalf of customers registered with Hotels.com Rewards are NOT credited to the customer’s account and are not counted as valid nights for the purposes of the program.

No. The promotions that Hotels.com reserves for private customers are NOT valid for bookings made through travel agencies. The promotions applicable to travel agencies are those available on the Travel Agency Interface.

No, coupons cannot be used to make bookings via the Travel Agency Interface.

At the bottom of each page all the contacts for reporting problems are listed, also including technical or website problems (choose the topic in the drop-down menu). If you can, put the information on the problem in your description with the steps that lead up to it (for example: on the hotel page, if I click the “book” button, the page doesn’t load). This information will help us solve the problem as fast as possible.

All of the contacts are at the bottom of each page.
The travel agencies have two assistance teams at their disposal, the Helpdesk and the Sales Team.
Contact the Helpdesk for:
• changes and cancellations of bookings made
• complaints and reimbursements
Contact the Sales Team for:
• sales aspects
• commissions and payments
• problems with the website