Frequently Asked Questions

Contract

Does the commission payment process change with the new affiliation agreement?

Venere and Hotels.com

Are my agency’s and my customers’ data secure?

If customers have a Hotels.com Rewards account, can they ask for the nights they have booked to be credited to their account?

Miscellaneous Issues

Does the Hotels.com loyalty program, Hotels.com Rewards, also work for TAs and their customers?

Can TAs and their customers benefit from the promotions that Hotel.com reserves for private customers?

Can TAs and their customers use discount coupons to make bookings on the Travel Agency Interface platform?

How do I report a problem with the website?

Where can I get help?

Searches and Booking

Can I make a group booking on the Travel Agency Interface?

Account